Help Desk Technician (Tier 1)

Contact sales ← All open roles Help Desk Technician (Tier 1) Amsterdam, Netherlands About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. The role is fully on-site (5 days a week) and requires a hands-on approach to assisting employees with day-to-day technical issues and setups. You're welcome to work in our office in Amsterdam. Your responsibilities will include: - Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email. - Log, categorize, and prioritize all incoming support requests in the IT ticketing system. - Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network). - Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems. - Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications. - Escalate complex or unresolved issues to ...