Help Desk Technician
Summary
Onsite Help Desk Technician at a client firm's Hackensack, NJ office, providing hands-on support for Windows 11, Microsoft 365, hardware, software, and mobile devices, assisting Teams/Zoom video conferences, maintaining equipment inventory, and logging tickets. Full-time Monday-Friday, 9:30am-5:30pm, with periodic travel to other offices.
Our client, is seeking a Help Desk Technician for its Hackensack, New Jersey office. This is a full-time, onsite position, Monday through Friday, 9:30 a.m. 5:30 p.m.
The Help Desk Technician will provide hands-on technical support for hardware, software, and mobile devices, assist with Teams and Zoom video conferences, maintain equipment inventory, and document all support activities in the firms ticketing system.
Key Qualifications:
- Proficiency with Microsoft Windows 11 and Microsoft 365 (particularly Outlook and Word)
- Experience with iManage strongly preferred
- Excellent written and verbal communication skills
- Strong interpersonal skills and the ability to work independently or as part of a team
- Exceptional attention to detail and documentation discipline
The role requires flexibility for occasional extended hours or shift coverage, as well as periodic travel to other firm offices for support, buildouts, and expansions. Prior experience in a law firm or professional services environment is preferred. A degree in Information Systems or a related field, or equivalent work experience, is also preferred.