Help Desk - Weekend Shift - FULLY REMOTE

Job Description A client based in Phoenix is seeking a fully remote Help Desk Technician to join their growing IT support organization. This role will serve as the first point of contact for all incoming IT-related incidents and requests via phone, email, and chat, supporting corporate users, retail stores, and distribution centers. The technician will intake and manage tickets through ServiceNow, utilizing incident management, request fulfillment, and the knowledge base to ensure timely and ac…