Helpdesk Administrator

Kelli’s is looking for a hands-on Helpdesk Administrator to provide technology support across our corporate office, distribution center, and retail locations. This role is responsible for resolving day-to-day technology issues, supporting POS systems and endpoints, administering Microsoft 365, and helping prepare technology for new store openings. This position is based on-site Monday-Friday.

What You'll Do

• Serve as the first point of contact for IT support requests and manage the service desk ticket queue.
• Troubleshoot NCR Counterpoint POS systems, registers, payment terminals, printers, scanners, and other peripherals.
• Support Windows endpoints, imaging, deployment, patching, and equipment refreshes.
• Perform day-to-day administration of Microsoft 365, Entra ID, Exchange Online, SharePoint, and Teams.
• Support employee onboarding and offboarding, including accounts, access, and equipment.
• Troubleshoot network, wireless, connectivity, and printing issues.
• Maintain IT asset inventory, equipment, licenses, warranties, and related records.
• Support warehouse technology, including handheld devices, barcode scanners, and label printers.
• Build, configure, and ship technology for new store openings and provide on-site installation support.
• Maintain IT documentation and knowledge base articles and document work in Jira.
• Assist with IT security, PCI DSS, patching, MFA, and compliance-related activities.
• Escalate complex technical issues and follow through to resolution.