Helpdesk Administrator - Shift
Summary
On-site Helpdesk Administrator at Skanska Building Services, working a day/night 12-hour shift rota at an MoD base near Watford, UK. Duties include answering calls and emails, logging helpdesk tickets, and routine office/admin tasks — requiring customer-service skills and basic computer knowledge.
At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.
Skanska Building Services is at the forefront of facilities management, trusted by clients to deliver excellence every time. One of our flagship contracts is with the Ministry of Defence at a major base near Watford – a complex, high-profile environment where we provide a full range of hard, soft, and technical FM services.
We now have a great opportunity to join the Support Services team, on site for a full time Helpdesk Administrator - joining a team that work on a shift rota - meaning you will be required to work both night and day shifts
As the Helpdesk Administrator - Shift , you will:
- Answer all telephone calls within 12 seconds.
- Answer all emails within 7 minutes and log HD’s where needed.
- Make sure customers are phoned/emailed if a call back has been requested on an HD.
- Provide support to accommodation when needed during working hours.
- Complete weekly tasks that are emailed out on a Monday.
- Ordering the stationary for the office
- May be required to cover shifts for holiday/sickness.
- Other jobs as per managers discretion
We are looking for:
- Excellent telephone manner
- Ability to manage multiple tasks.
- Able to work 12 hour nights and days on a rota
- Basic computer knowledge
- Team player
- Calm under pressure.
- Professional
- Good written and spoken English.
What we offer:
- 24/7 digital GP service for you and your family
- Financial wellbeing and employee assistance
- Professional development
- Enhanced family benefits (including maternity, paternity, dependants and parental bereavement leave)
Inclusion and Diversity
We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.
Flexible working
Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you’d like to explore.
Reasonable adjustments
We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at recruitment@skanska.co.uk or call 0330 105 2000 – Option 5 & 1.
Closing date
We encourage you to apply as early as possible, as the closing date may be subject to change.
If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success – every step of the way.
