Helpdesk Analyst
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Summary
Hybrid IT Helpdesk Analyst (3 days in the London office, 2 from home) acting as first point of contact for internal IT queries at a global firm: monitoring and triaging tickets and supporting users. Core stack: Office 365, Active Directory, SharePoint, Teams and Entra.
An impressive global firm is looking for an enthusiastic IT Helpdesk Analyst to join its sizeable technology team in London. Please note the role is hybrid - you'll work from home 2 days per week with 3 days in the office. You will act as the first point of contact for internal IT queries so excellent communication skills and a friendly demeanour are essential. It is expected that you will have experience with Office 365, Active Directory, SharePoint, Teams and Entra. You will monitor, triage a…