Helpdesk Analyst
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Role Name: System Analyst / Helpdesk
Duration: 12 Months
Location: Columbia, SC, 29210
DAILY DUTIES / RESPONSIBILITIES:
- Configures and installs software for IT users' desktops and laptops.
- Involved in the installation and rollout of new software packages, upgrades and new desktop hardware.
- Maintains desktop software and hardware; supports mobile workforce.
- Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
- Troubleshoots problems using scripts and checklists as guides.
- Escalates to Tier 3 support when necessary. Documents problems and resolutions.
- May perform end-user training.
- Strong customer service skills are important in this position.
- Participates in the testing and evaluation of new desktop packages and implements prototypes.
REQUIRED EDUCATION: Bachelor's Degree in a relevant field of work or equivalent work experience.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): THOROUGH KNOWLEDGE OF ENDPOINT TECHNOLOGIES. KNOWLEDGE OF UTILITY PROGRAMS, SCRIPTING AND THE ABILITY TO IDENTIFY AND RESOLVE PROBLEMS.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): EXPERIENCE WITH DESKTOP IMAGINING USING IBM BIGFIX: OS DEPLOYMENT, ADVANCED KNOWLEDGE OF MICROSOFT ACTIVE DIRECTORY AND EXPERIENCE WITH MCAFEE SECURITY PRODUCTS.
All your information will be kept confidential according to EEO guidelines.