Helpdesk Analyst I

Job Description LI-CR2 LI-Remote Responsibilities Essential Functions and Primary Duties React to level 1 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution Provide superior customer service by being courteous, knowledgeable, and professional Respond to and log all i…