Helpdesk Analyst I - (Kansas City)
Summary
Provide Tier I IT support by resolving or escalating tickets, documenting solutions, and delivering positive customer service for end-users.
Description Description: Job Description - - Become part of the greater IT Support organization as a member of the Tier I IT Support Team. - IT tickets at a Tier I level to ensure timely resolution or escalation. - Ensure all IT tickets are worked or routed appropriately as defined by the team guild lines. - Maintain concise documentation for tickets, knowledgebase articles, etc., across multiple systems as needed. - Must consistently provide a positive customer service experience whether in-pe…