Helpdesk Analyst (Infrastructure & IT Helpdesk)

Helpdesk Analyst (Infrastructure and IT Helpdesk)

Are you passionate about technology and helping users solve technical challenges?

We are seeking a proactive and service-oriented Helpdesk Analyst to provide first-line IT support while gaining exposure to infrastructure and operational initiatives. This role offers an excellent opportunity to grow your technical expertise within a dynamic professional services environment.

What You'll Do

• Provide first-line support for hardware, software, and system-related issues.

• Troubleshoot Windows devices, Microsoft 365 applications, printers, and connectivity issues.

• Manage incidents and service requests through the ticketing system, ensuring timely resolution within service levels.

• Support employee onboarding and offboarding, including account setup, device provisioning, and access management.

• Assist with software installation, updates, and end-user device maintenance.

• Support meeting rooms and events with audio-visual setup and troubleshooting.

• Monitor IT systems, respond to alerts, and escalate complex issues where required.

• Maintain accurate IT asset inventory and documentation.

• Work closely with Infrastructure, Security, and Application teams to support smooth IT operations.

What We're Looking For

• NITEC, Diploma or Degree in Information Technology, Computer Science, or a related discipline.

• At least 3 years of experience in IT Helpdesk, Desktop Support, or End-User Computing roles.

• Hands-on experience supporting Microsoft 365 and mobile devices.

• Experience in remote troubleshooting and user support.

• Exposure to Windows Server environments.

• Ability to communicate well with all levels of stakeholders and users.

• Ability to manage multiple priorities in a fast-paced environment.

• A proactive mindset with a willingness to learn and grow.

Good to have:

• Exposure to endpoint management tools.

• Basic scripting or automation knowledge (e.g., PowerShell).

• Understanding of patch management, access control principles, and IT security best practices.

Interested applicants may submit their updated CV, educational certificates, and transcripts to recruitment@rajahtann.com.

We regret that only shortlisted candidates will be notified.