Helpdesk Analyst Intern (ConnectOS Internal, Onsite based Internship)

What are we looking for?

Skills Required:

• Good organisational skills with the ability to manage multiple tasks simultaneously.
• Strong communication skills to effectively interact with employees at all levels.
• Experience with ticketing systems, knowledge base articles and MS Office 365.
• Background in support or hospitality preferred.

• Knowledge-Based Resolution: Solve queries (IT/HR/Payroll/etc) using standard documentation for "One-Touch" fixes.
• Ticket Ownership & Escalation: Reassign undocumented issues to specialized Resolver Groups.
• Proactively follow up with departments to ensure tickets are closed within SLA; keep employees updated.
• KB Maintenance: Identify knowledge gaps and help document new solutions for the shared repository.
• Operational Support: Perform data entry and administrative audits during off-peak hours.