Helpdesk Analyst

Name of Position: Helpdesk Analyst Location: Philadelphia PA Note: 2 rounds of interviews; 1 will be online second interview will be in-person Job description Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk application Experience using Genesys Cloud contact center and customer experience platform Strong customer service skills; telephone etiquette Great team-oriented interpersonal skill Great organizational skills Ex…