Helpdesk Analyst
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Summary
A Helpdesk/End User Technology Analyst acting as the first point of contact for IT issues, aiming for first-contact resolution by fixing end-user problems remotely or desk-side and logging calls. Offered in London as a 3-month rolling contract, inside IR35.
Help Desk Analyst 3 Month rolling contract Inside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone an…