Helpdesk and IT Support Technician
Summary
Entry-level helpdesk and IT support role at a Brisbane IT services company serving clients across Australia. Day to day: handling support tickets via phone/email/in person, managing Microsoft 365 and Active Directory accounts, monitoring client backups, building and deploying hardware, plus occasional onsite work and warehouse/freight duties.
Helpdesk and IT Support Technician
Location: Kedron, North Brisbane
We're looking for an enthusiastic Helpdesk and IT Support Technician to join our growing team based in Kedron, Brisbane. With clients located across Australia, this role is perfect for someone eager to learn on the job, expand their IT skills, and build a strong career in the industry.
Key Responsibilities:
Provide helpdesk support via phone, email, and face-to-face interactions.
Manage, monitor, and update support tickets.
Monitor and manage client backup systems.
Build, troubleshoot, and deploy IT hardware.
Perform onsite hardware and software installations and troubleshooting.
Undertake onsite client work on rare occasions only as required.
Manage user accounts in Active Directory and Microsoft 365 (creation, removal, maintenance).
Administer Microsoft 365 environments.
Receive and manage stock within the warehouse.
Coordinate freight and dispatch to customers and clients.
Support and collaborate with senior technicians across various projects.
What We're Looking For:
Strong written and verbal communication skills.
Ability to work independently and within a team environment.
Willingness to learn, take ownership, and grow within the role.
A proactive attitude and a genuine desire to contribute to the team's success.
Excellent documentation and organizational skills.
Entry level or graduate candidates welcome with enthusiasm to develop IT skills.
Qualifications:
Certificate IV in Information Technology Networking (preferred).
Diploma in Information Technology (preferred).
Desirable Skills and Experience:
Windows Desktop and Server support.
Microsoft 365 administration.
Exchange Online, OneDrive, and SharePoint support.
Microsoft Endpoint Manager experience.
Networking skills and troubleshooting.
Prior helpdesk or IT support experience.
Current Queensland Driver's License and access to own transport.
Additional Information:
Successful candidates will be required to undergo a National Police Check.
The cost of the Police Check will be covered by us.
Australian citizenship is required for this position.