Helpdesk and Technical Support

Responsibilities:

• Install, support, and maintain servers and other computer systems.

• Install and configure software applications.

• Apply operating system and application/software updates, patches and configuration changes.

• Plan for and respond to service outages and other system or network related issues.

• Provide technical support.

• Perform system backup and system performance tuning.

• Maintain system and server security.

• Document system configuration.

• Performs system performance tuning

• Monitor system performance and troubleshoot issues.

• Ensure that the server and system environment is up and running.

• Perform security roles by creating, revoking, locking, and applying strong password rules, remove expired login accounts, and terminate rogue processes.

• Other related functions that may be assigned as needed

Qualifications:

• Must have a Bachelor’s Degree in Computer Science/Engineering, Information Technology or equivalent field

• Has 2-3 years of work related experience in Systems Administration.