Helpdesk Associate- Clinical Services-FULL TIME

NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team REMOTE

Location: Mexico - Clinical Services.

Advanced English IS A MUST. Previous experience with Health care industry is desired.

Activities

• General L1 support for hardware and MS Office packages

• Advance technical support for in-house applications and developments

• Answer technical support calls providing and escalating to other support groups

• Provide support based on email generated requests or reports• Document troubleshooting steps and detailed description of the customer incidents and requests

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions

Requirements:

• Availability to work 45 hours per week

• Interest in working on Afternoon/Night shifts

•Advanced English IS A MUST

• Looking to work in IT Environment

• 6 months of experience in Customer Service

We Offer:

• Grocery Tickets - 12%

• Christmas bonus- 30 days

• 12 days of vacations.

•Vacation bonus- 50% and Saving fund - 13%

• 5 personal days per year

• Medical insurance

• Life insurance

• Dental Insurance