Helpdesk Associate
About the role
The Helpdesk Associate/Service Desk Associate is responsible for the first-level technical support to employees concerning hardware failures.
Key responsibilities
Serves as liaison between staff and the IT Departments to resolve issues
Responsible for providing feedback to employees on problems not immediately resolved
Administers helpdesk software by logging all problems and appropriate actions made by all MIS & IT personnel
Prepares all daily logs activity reports of MIS & IT Group
Responsible for updating documentation such as received calls and resolution type given to a customer for future references
Responsible for requesting IVR
Assembles machine and install software for newly hired employees issued unit
Must be able to analyze possible cause of hardware, software and network connection failure and errors
Responsible for installing and upgrading hardware, software, and peripherals
Trains and supervise OJTS
Required Education, Skills, and Qualifications
Must possess at least a Bachelor’s / College Degree, Computer Science / Information Technology / Computer Engineering, or equivalent
At least 1-2 years of working experience in the related field but fresh graduates are welcome to apply.
Knowledge in asset management is a plus.
Must be willing to work at VST ECS Phils., - Talisay City, Cebu