Helpdesk / Contract Administrator

Helpdesk / Contract Administrator
Wembley Stadium
Full Time
Competitive Salary on offer, Plus Overtime, plus Great Benefits

Summary
NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team to ensure effective and compliant service delivery on our prestigious contract based at Wembley Stadium.

This is a full time permanent position working Monday to Friday, the successful applicant must be able to work different shift patterns on a rotation, working 07:00 - 16:00 and 09:00 - 18:00, and availability and willing to work the Events held at Wembley Stadium

Some of the key deliverables in this role will include:

Assist the Contract Supervisors and Contract Manager with the management of the Account / Contract.
Coordinate the NGB Engineers through the effective use of the CAFM System in terms of efficient planning and scheduling.
Monitor contract performance and overall trends in service delivery using the CAFM System to optimise service delivery and identify future compliance activities.
Track / monitor SLA’s of reactive and PPM tasks.
Finance – Purchase orders, start to end process
Assist with the production and up-keep of all contractual documentation.
Be flexible and available to cover some Wembley events

What we’re looking for:
An experienced Administrator working to a high standard and fast passed, ideally come from a customer service background. You will have the ability to problem solve, prioritise requests and you must thrive under pressure. And with the utmost regard for customer service this is a role for you.

You will hold current qualifications to work as a Helpdesk / Contract Administrator including.

Experience and knowledge of CAFM systems (Desirable, not essential, as training will be given, Knowledge of Concept Evolution is preferred)
Ability to prioritise and multi-task to a high level, whilst adhering to strict deadlines
Ability to liaise with Engineer’s and Sub Contractors and ensure standards of works are maintained
Analytical and methodical problem-solving skills
Must have educational qualifications in Mathematics and English Language
IT literate in all Microsoft packages especially Word and Excel
Ability to work in a fast passed environment and keeping a calm presence

Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people.

Competitive Salary on offer, Plus Overtime, plus Great Benefits
25 Days Holidays plus Public Holidays
Pension with a leading provider and employer contribution
Sick Pay
Personal Wellbeing and Volunteer Days
Private Medical Insurance
Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
Personal development programme