Helpdesk Coordinator

Responsibilities

• Handling IT-related activities at Patalganga
• Answer and prioritize incoming telephone, email, and in-person requests for assistance from users experiencing technical problems.
• Prepare and review the iServices daily and monthly call reports.
• Allocate iServices calls to respective engineers as per their availability.
• Maintain asset records in the Matrix Tool.
• Follow up on empty cartridges with vendors through email and calls.
• Follow up with HP, Dell, and Lenovo system vendors for in-warranty hardware support calls.
• Process damaged material insurance claims in the system and collect documents for attachment to the claim.
• Obtain quotations from vendors through email for IT hardware items and follow up on delivery through calls.
• Access ARIBA software to generate purchase requisitions for material and service procurement.
• Follow up on purchase requisition approvals with the respective HODs.
• Follow up with the Purchase Team for purchase order generation.
• Follow up with vendors regarding delivery of procured materials and coordinate with the PTG Store to verify delivered materials.
• Monitor e-waste disposal of printers, desktops, laptops, mice, keyboards, and cartridges.
• Generate asset disposal forms for systems to be scrapped.
• Process GRNs in SAP with the IT HOD and maintain the tracking sheet until approval and GRN generation.
• Any other responsibility or assignment allocated by the Department Head.

Skills

• iServices
• ARIBA
• SAP
• GRN processing
• procurement
• purchase requisitions
• asset management
• vendor coordination
• e-waste disposal

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