Helpdesk Coordinator

<p class="MsoNormal" style="margin-left:.25in"><span lang="EN-US" style="mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Calibri;mso-bidi-theme-font: minor-latin;color:black">Responding to client support queries.</span></p> <p class="MsoNormal" style="margin-left:.25in"><span lang="EN-US" style="mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Calibri;mso-bidi-theme-font: minor-latin;color:black">Providing support in person, over the phone, or via remote access.</span></p> <p class="MsoNormal" style="margin-left:.25in"><span lang="EN-US" style="mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Calibri;mso-bidi-theme-font: minor-latin;color:black">Diagnosing issues with computer software, peripherals, and hardware.</span></p> <p class="MsoNormal" style="margin-left:.25in"><span lang="EN-US" style="mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Calibri;mso-bidi-theme-font: minor-latin;color:black">Running software diagnostic tools and physically inspecting hardware systems.</span></p> <p class="MsoNormal" style="margin-left:.25in"><span lang="EN-US" style="mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Calibri;mso-bidi-theme-font: minor-latin;color:black">Talking to clients through basic problem-solving processes.</span></p> <p class="MsoNormal" style="margin-left:.25in"><span lang="EN-US" style="mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Calibri;mso-bidi-theme-font: minor-latin;color:black">Providing basic computer training.</span></p> <p class="MsoNormal" style="margin-left:.25in"><span lang="EN-US" style="mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Calibri;mso-bidi-theme-font: minor-latin;color:black">Installing and upgrading hardware and software systems.</span></p> <p class="MsoNormal" style="margin-left:.25in"><span lang="EN-US" style="mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Calibri;mso-bidi-theme-font: minor-latin;color:black">Writing training manuals.</span></p> <p class="MsoNormal" style="margin-left:.25in"><span lang="EN-US" style="mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Calibri;mso-bidi-theme-font: minor-latin;color:black">Following up with clients.</span></p> <p class="MsoNormal" style="margin-left:.25in"><span lang="EN-US" style="mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Calibri;mso-bidi-theme-font: minor-latin;color:black">Completing support tickets.</span></p>