Helpdesk Coordinator

About the Role

Do you love helping people solve their problems?

As a Helpdesk Executive at Team Everest, you will be the first point of contact for stakeholders. You will respond to their questions, troubleshoot issues, and ensure they get timely solutions through chats and when required on calls.

Think of yourself as the voice of Team Everest, guiding and supporting our stakeholders with clarity and compassion.

You will guide and support our stakeholders with clarity and compassion in everything you do.

If you’re someone who enjoys connecting with people, solving problems and creating a positive impact, this role is for you!

What You Will Do?

1. Respond to stakeholder inquiries through email, phone, and ticketing systems.
   
2. Identify, troubleshoot, and resolve issues related to our programs and services.
   
3. Collaborate with internal teams to ensure timely solutions for stakeholders.
   
4. Escalate complex issues to the appropriate team or department when needed.
   
5. Document and maintain records of stakeholder interactions and resolutions.
   
6. Follow standard helpdesk procedures and ensure compliance with policies.
   
7. Stay updated on our programs, services, and policies to provide accurate support.
   
8. Support during weekends or holidays on a rotational basis, if required.
   

Requirements

What We’re Looking For?

Education: Any Graduate

Skills required for Job:

1. Strong command of English.
   
2. Fluency in Hindi Speaking, Reading.
   
3. Organizational Skills: You should know how to plan well and handle queries with a cool head.
   
4. Computer Skills: You should know basic computer skills like using MS Office.
   
5. Work Ethic: You should be someone who loves to learn, works hard, and can do tasks independently & with a team.
   

What Makes You a Perfect Fit?

1. A person who is Honest.
   
2. A person who gives importance to Values.
   
3. Someone who looks forward to coming to the office because they love what they do. In short, a person with passion and love for the work they do.
   
4. A person who is ready to work in a non-profit organization to create a positive impact in the community.
   
5. A person who is ready to work in a Team Environment.
   
6. A gentle and friendly person who our teammates will love to work with.
   
7. A person who is open to Learn and Unlearn. In short, you should be coachable.
   
8. Someone who is ready to try new things and not afraid of failures.
   
9. Someone who is ready to acknowledge mistakes when they know they are wrong.
   
10. Someone who is committed and ready to take accountability.
    
11. Someone who delivers on time when a responsibility is given to them.
    

Other Information

• Scope: Full-time
  
• Probationary Period: 3 months
  
• Commitment: We expect you to work with us for at least 2 years. No formal agreements, we work on trust!
  
• Designation: As per your experience
  
• Regular Office Hours: 9:30 AM to 6:30 PM.
  
• Flexible Working: Flexibility with working hours is expected when required. If work extends beyond regular hours, employees can opt to work from home.
  
• Working Days: 24 working days a month with 2nd, 4th, and 5th Saturdays and Sundays as non-working days. Some weekend or holiday support will be required on a rotational basis.
  
• Office Address: Work from our Chennai office.
  
• Joining Date: Immediate
  

Benefits

Why You Should Join Us?

1. An Ocean of Learning: Learning never stops at Team Everest. It’s good for you and your career.
   


2. Fun & Supportive Team: Fun is integral to our work culture. You will never feel alone at Team Everest. You will always find a helping hand for any of your work-related queries.
   


3. Diverse Team: Work with teammates from across India. Learn new languages and make friends from different states.
   


4. Challenging Opportunities: We believe in taking challenging opportunities helps a person grow faster. We are ready to challenge you if you are ready for it!
   


5. Generalists, not just specialists: You will learn multiple skills in addition to your specialization, helping you to strengthen your career and reduce future career risk.
   


6. Use Technology for Good: Learn & Use advanced tech tools and stay on top.
   


7. Use AI: AI will not replace you. But a person who uses AI might replace you. You will learn various AI tools while working with us. Be up to date.
   


8. Annual Team Outings: We go on a yearly team outing to build strong bonds.
   


9. Weekly Cricket Fun: Join weekly turf cricket sessions if you love Cricket.
   

About Team Everest

We are a team that is crazy about volunteering. Team Everest believes in the power of every person's endless love and wants to tap that potential to make a difference in this world.

• Office Address: Our head office is in Chennai, and we operate in 12 cities across India - Chennai, Bengaluru, Madurai, Coimbatore, Kochi, Hyderabad, Mumbai, Pune, Kolkata, Delhi, Gurgaon & Noida.
  


• Website - https://www.teameverest.ngo
  

Team Everest is a certified ‘Great Place to work’ for the Financial Year 2023-2024

Ready to Apply?

If you have always wanted to help others with your time and skills, Team Everest is your place!