Helpdesk / Desktop Support II

SUMMARY

The Desktop Support role will provide high quality desktop / technical support to users for business critical functions. This role will build, deploy and manage computers and peripherals as well as maintaining the inventory.

ESSENTIAL JOB FUNCTIONS

• Assist with day-to-day IT help desk operations including desktop support, system upgrades, and maintenance.
• Respond to requests for technical assistance in person, via phone, and electronically.
• Provide onsite support for remote locations as required.
• Maintain a high level of response to all queries by all users.
• Log all help desk interactions.
• Install & maintain desktops, laptops, printers, scanners, & other peripherals.
• Maintain hardware/software inventory including ordering and maintaining inventory of computer supplies.
• Maintain desktop backup software and AV software.
• Monitor spam filters.
• Troubleshoot computer hardware, software, and network issues.
• Establish connectivity of ‘Smart phones’ to appropriate company’s email system and MDM.
• Aid monitoring, response and intervention for IT related security incidents and violations, and site outages.
• Maintain smooth workflow and advise your supervisor of workload as necessary.
• Provide on-site desktop & A/V support to executive leadership in the Portland office.
• Other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 3+ years’ experience providing help desk support in an enterprise windows environment.
• Experience with installing, configuring, and troubleshooting Windows 10 operating systems, Office 365, and HP printers in a networked environment.
• Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.
• Demonstrated positive communication and teamwork skills.
• Have the ability to multitask and prioritize.
• Strong initiative and the ability to work successfully in an environment with minimal direction.