Helpdesk Engineer / L1 IT Workspace Management Engineer

Overview

Chi Networks, a Chicago-headquartered IT company with a strong presence in India, is seeking a proactive and customer-focused L1 IT Desktop Support Engineer to provide first-level technical support for end users and workplace technologies. The ideal candidate will troubleshoot hardware, software, network, and peripheral-related issues while ensuring smooth day-to-day IT operations.

Key Responsibilities & Skills Required

• Provide technical support for desktops, laptops, printers, monitors, and other peripherals.
  

• Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook.
  

• Perform hardware and software installations, configurations, upgrades, and updates.
  

• Diagnose and resolve basic network connectivity and remote access issues.
  

• Support virtual desktop environments and remote support tools when required.
  

• Monitor server health and performance using standard monitoring tools.
  

• Provide conference room and A/V support, including projectors, video conferencing systems, microphones, and speakers.
  

• Respond to user requests through phone, email, chat, and in-person support channels.
  

• Utilize ticketing tools, knowledge base articles, and vendor documentation for issue resolution.
  

• Escalate unresolved or complex issues to senior support teams or vendors.
  

• Maintain accurate documentation of incidents, resolutions, tickets, and support activities.
  

• Ensure timely communication and updates to users throughout the support process.
  

• Provide guidance to users on basic IT best practices and troubleshooting techniques.
  

• Stay updated with the latest desktop support technologies and workplace IT standards.
  

• Strong knowledge of Desktop Support & End User Support.
  

• Hands on experience with Windows OS Installations & Troubleshooting.
  

• Outlook configuration and troubleshooting skills.
  

• Hardware troubleshooting and PC/Laptop support experience.
  

• Knowledge of remote support tools, ticketing tools, and SLA management.
  

• Basic understanding of network troubleshooting and IT asset management.
  

• Ability to provide VIP/User support in professional management
  

Qualifications

• Education: Bachelor’s degree or any graduate qualification.
  

• 1–3 years of experience in Desktop Support, IT Support, or a related technical role.
  

• Strong understanding of IT infrastructure, hardware, software, and troubleshooting methodologies.
  

• Excellent communication and customer service skills.
  

• Ability to work independently and collaboratively within a team.
  

• Strong organizational and time management abilities.
  

Location & Additional Details

• Work Days: 6 days per week, Day shift.
  

• Job Type: Full-time, On-site
  

• Location: New Delhi, India