Helpdesk

Job Title: Helpdesk

Location: Scottsdale, AZ

Duration: Contract

Job Description:

1. Minimum 2 (Two) years of work experience in a technical support position

2. Excellent verbal and written communication skills.

3. Knowledge of commonly used concepts, practices, and procedures for end user technical support.

4. Strong Customer service experience.

5. Excellent phone & email etiquette.

6. Strong problem solving and research skills.

7. Able to operate effectively in a team environment with both technical and non-technical team members

8. Able to manage time effectively and set priorities appropriately

9. Good working knowledge and troubleshooting experience of Windows 7, Networking (IP, DNS, DHCP), Microsoft Office Suite, Microsoft Exchange, Active Directory, Group Policy, File/Folder Permission in End User environment.

10. Provide hardware / software / network problem diagnosis / resolution via telephone /email/ chat for customer’s end users

11. Route/ escalate problems to internal level IT support teams

12. Administer and provide User account provisioning

13. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's

14. Preferred - Industry certifications, this can include A+, N+ and/or MCSE/CCNA

All your information will be kept confidential according to EEO guidelines.