Helpdesk Manager

Overview JOB SUMMARY: The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary, this role is primarily responsible for managing helpdesk staff, operations and customer relations. Responsibilities ESSENTIAL FUNCTIONS: Operations Management Ensure helpdesk policy & procedures are well documented and adhered to on a daily and weekly basis. Identify procedural ga…