UC
Unknown company
Open 18d
Helpdesk Officer
Posted 6
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Summary
A Helpdesk Officer provides remote, onsite, phone and email IT support to 900+ staff across the TMHA group, troubleshooting networking and infrastructure issues, monitoring and escalating problems affecting services and systems, and occasionally contributing to IT projects.
About the role The purpose of this role is to provide a high standard of remote, onsite, telephone and email support to customers. You will be responsible for solving complex business wide IT networking and infrastructure issues for our 900 plus TMHA staff members. You may also work on exciting IT projects from time to time. Provide ongoing technical support and assistance to users across the TMHA group Monitoring and escalating issues impacting services, systems, and networks Provide assistanc…