Helpdesk Operator
Posted Updated
Summary
Office-based helpdesk operator at Mitie's Lurgan (Northern Ireland) facility, answering customer calls and emails, processing orders and customer records, and logging reactive works in C4W with correct SLAs. Monday-Friday, 9am-5pm, paying £13.45 per hour.
Job Title: Helpdesk Operator
Shift Pattern: Monday - Friday 9AM - 5PM
Hourly Pay Rate: £13.45
Location: Mitie | Mitec, 1st Floor, Unit 9, Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
This role is an office based role.
Job Description:
Handling and processing of customer orders, enquiries and all communications
Answering all incoming calls with a professional manner
Updating all customers with professional email etiquette
Processing and maintaining customer records
Loading all reactive works on C4W with correct SLA's
Prioritising with good attention to detail all call outs received regarding SLA's
Ensuring all call outs logged have correct information within C4W – ie purchase order, reason code, loaded against correct call type,...
Shift Pattern: Monday - Friday 9AM - 5PM
Hourly Pay Rate: £13.45
Location: Mitie | Mitec, 1st Floor, Unit 9, Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
This role is an office based role.
Job Description:
Handling and processing of customer orders, enquiries and all communications
Answering all incoming calls with a professional manner
Updating all customers with professional email etiquette
Processing and maintaining customer records
Loading all reactive works on C4W with correct SLA's
Prioritising with good attention to detail all call outs received regarding SLA's
Ensuring all call outs logged have correct information within C4W – ie purchase order, reason code, loaded against correct call type,...