Helpdesk & Planning Manager
Posted Updated
Summary
Leads the helpdesk, customer service and planning function at AGS One's Canary Wharf office, scheduling a field-based workforce across pest control, cleaning, rail and vegetation divisions while ensuring client SLAs and KPIs are met. The role uses workforce management systems, reporting and automation to streamline operations and develop the team.
08th September, 2026 Helpdesk & Planning Manager | £38k - £41k | Canary Wharf, London | 40 hours per week | Permanent | Occasional participation in an on-call rota The Role AGS One is looking for an experienced Helpdesk & Planning Manager to lead and develop our busy operational support function from our Canary Wharf office. This is a key role within the business, responsible for overseeing our helpdesk, customer service and planning activities across several operational divisions, including Pe…