Helpdesk/ Service desk engineer
Summary
Provides first-line IT support, troubleshooting hardware/software issues, and managing global service desk operations using ITSM tools and ITIL processes.
Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.
Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.
Job Title - Helpdesk/ Service desk engineer
Job Description & Requirements
Experience in IT Helpdesk/ Service desk domain (Min. 1 year)
Knowledge on ITSM tool.
Excellent communication skills.
Basic experience in IT Support like OS troubleshooting / Networking / Application support.
Should have handled Global Service Desk operations,
Basic knowledge on Application Architecture.
Proficient on basic ITIL processes like Incident, problem and change management etc.