HELPDESK SPECIALIST
Summary
First-line helpdesk specialist at BizBox who fields hotline calls, support tickets, and emails, provides initial troubleshooting, tracks escalations, prepares reports, and occasionally does onsite support/deployment. Suited to accounting graduates since BizBox sells an accounting/ERP system.
Key responsibilities
Handle hotline inquiries and address client concerns
Manage, monitor, and respond to support tickets and emails
Conduct onsite support and deployment activities when necessary
Monitor and track escalated issues to ensure timely updates and resolution
Provide initial troubleshooting and resolution for reported concerns in a timely and professional manner
Prepare and submit necessary reports, status updates, and documentation as required
About you
Basic knowledge of accounting principles and processes
Bachelor's Graduate Major in Accounting
Work experience in related field
Strong customer service and problem-solving skills
Excellent oral and written communication skills
Ability to work independently and as part of a team
Ability to prioritize tasks and meet deadlines
Strong organizational and time-management skills
Knowledge of the BizBox System is an advantage
Experience in handling client concerns, support tickets, emails, or hotline inquiries is an advantage