Helpdesk Specialist

• Provide first-level technical support to staff (hardware, software, printers, and network issues).
  
• Log, follow up, and resolve support tickets in a timely manner.
  
• Assist in maintaining user accounts and access permissions.
  
• Perform basic troubleshooting of Windows systems and MS Office .
  
• Support inventory tracking of IT equipment and user devices.
  
• Escalate complex issues to senior IT staff as needed.
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
  
• 1 year of experience in a similar IT support or helpdesk role.
  
• Experience with Windows OS, Office , and networking concepts.
  
• Experience with Active Directory.
  
• Basic knowledge of virtualization environments (VMware, ESXI, etc.).
  
• Strong communication skills and a helpful attitude.
  
• Willingness to learn and grow in a fast-paced IT environment.