Helpdesk Specialist I

Position Summary

The Help Desk Specialist I is responsible for providing first-line support service to all users of information services and for maintaining e-mail, security, and Help Desk software.

Major Duties and Responsibilities

• Testing, creation, or modification of Operating System.
• Ensure that all support calls and service desk tickets are answered in a timely manner and communicate with the sites to provide them with status updates.
• Setup, maintains, documents, analyzes, troubleshoots and repair computer systems and peripherals.
• Supports and maintains user account information including rights, security and systems groups.
• Application of system analysis and techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.
• Local travel for direct support of offices.
• Other duties as assigned.

Compensation starts at $19.71 per hour, with the final hourly rate determined by the candidate's relevant experience and qualifications.