Helpdesk Specialist
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Summary
On-site Help Desk Specialist in Suitland, MD supporting an iQuasar client: troubleshooting PC/server/printer hardware and software issues, managing user accounts, handling help desk calls, and installing/maintaining Windows and Linux servers, network racks, and cabling. Requires SCCM remote diagnostics, switch configuration, Windows experience, and help desk team leadership.
Benefits:
- 401(k)
- Health insurance
- Paid time off
iQuasar is seeking to fill the Help Desk Specialist position in Suitland, MD. At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.
One of our Clients in Suitland, MD needs a Help Desk Specialist for a fulltime position.
Job Title: Helpdesk Specialist
Location: Suitland, MD (On-Site)
Position Type: Proposal
Anticipated duties
- Performs all the duties of a Help Desk Specialist 3 with increased technical proficiency.
- Implements new commercial software and performs high-level support tasks.
- Troubleshoots, diagnoses, and resolves complex PC software/configuration problems.
- Evaluates and installs information center diagnostic tools, if required.
- Uses remote access/diagnostics software as required to identify and isolate problems.
- Trains new staff and users in use of software and hardware.
- Responsible for account management such as: resetting passwords, unlocking accounts, modifying user groups, creating accounts, and troubleshooting.
- As required, handles incoming calls and system alerts, logs and refers the calls and alerts as appropriate, and assists users either in-person, over the phone, or both.
- Diagnoses causes of PC, server, and printer hardware problems and failures; and repairs, replaces, and adjusts faulty PC, server, and printer hardware components.
- Installs boards, peripheral devices, new PCs, servers (both Linux and Windows servers), and printers.
- Moves, reinstalls and configures PCs, servers (both Linux and Windows servers), printers, and other devices while making any necessary network connections.
- Works with higher-level staff on system hardware and software problems, cable plant expansions, and cable plant documentation.
- Organizes, installs and maintains server cabinets and network racks (this includes network cabling, power, and KVMs).
- Organizes, installs and maintains cabling for cable plants and data centers (this includes network cabling, power, and KVMs).
- Documents and labels Data Center’s server cabinets, network racks, and cabling.
- Prepares and provides directions/overviews of equipment setup procedures to other staff.
- Leads projects such as operating system and application upgrades.
Minimum qualifications
- One (1) year of experience using remote access/diagnostics software such as Microsoft SCCM.
- Two (2) years of experience in diagnosing and resolving PC, server, and printer hardware problems.
- Two (2) years of experience configuring and installing network switches.
- Three (3) year of experience leading help desk support teams.
- Three (3) years of experience in customer/user service, in providing technical and end- user support for commercial PC operating systems and COTS and/or custom applications software in person and over the phone.
- Three (3) years of experience with Microsoft Windows client or server operating systems.
- Three (3) years of experience in network operations and support. At least one (I) of these years must have been spent supporting a LAN with a minimum of 500 nodes.
Employee Benefits:
iQuasar offers a comprehensive benefits program including various options in these plans:
- Medical, Dental, Vision Insurance
- Paid Holiday/Annual/Sick/Personal Leave
- Short-Term/ Long-Term Disability Insurance
- Disability Insurance
- Life Insurance
- Employee Stock Ownership Program (ESOP)
- Generous 401(k) Company Plan
- Education Assistance
- Professional Development Programs Reimbursement
An Equal Opportunity Employer:
iQuasar LLC is a proud partner of the Military Spouse Employment Partnership (MSEP) and the Virginia Values Veterans (V3) Program, reflecting our strong commitment to supporting military spouses, veterans, and inclusive hiring practices. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental/veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, non-merit factors, or any other characteristics protected by applicable law.