HELPDESK STAFF
Posted Updated
Reports to: Senior Helpdesk Manager
Role Purpose: Provide technical support and assistance to users
Duties and Responsibilities:
- Respond to user inquiries and provide technical support
- Troubleshoot hardware and software issues
- Maintain and update user accounts and permissions
- Document and track support requests
- Assist in the setup and configuration of new equipment
Qualifications:
- Bachelor’s Degree in IT or related field
- Experience in a helpdesk or technical support role is preferred
Skills:
- Strong problem-solving skills
- Excellent communication skills
- Ability to work under pressure
- Knowledge of IT systems and applications
Qualifications
Years of Experience : 1 Qualification : Bachelor’s Degree Additional Requirements :
Bachelor’s Degree