Helpdesk Support | Australian Fintech Company
Salary: $60,000 – $70,000 per year
ABOUT THE COMPANY
Quest Payment Systems Pty Ltd, based in Hawthorn, is an award-winning Australian Fintech company that produces a range of innovative "end-to-end" payment solutions, including payment terminal hardware, software, and transaction services, for major Australian retailers and financial institutions.
Find out more at: https://www.questpaymentsystems.com/
ABOUT THE ROLE
We are looking for Level 1 team members to join our Helpdesk Support team and work from our office in Hawthorn where you will provide technical support to our national client base.
You will be responsible for:
Providing Level 1 technical support to clients via telephone and email
Supporting and coordinating site installations
Logging all call activities in the department's database system
Escalating any issues for further troubleshooting until the problem is resolved
SKILLS AND EXPERIENCE
The ideal candidate will possess:
Experience in a similar IT role
Knowledge of payments, Fintech and technology industries
Strong communication skills, both verbal and written
Excellent problem-solving and time-management skills
The ability to think on your feet and outside the box
Strong technical background with an ability to understand complex technical systems and problems
Reliable and resourceful
Client-focused, quality-focused and process-orientated
Self-motivated and a team player with an attitude of getting things done
Proficiency with Microsoft Windows operating systems and Office 365
Basic networking knowledge and hardware troubleshooting skills
Experience with ticketing systems or helpdesk software
Certificate III/IV in Information Technology or equivalent experience
Relevant IT certifications (desirable but not essential)
Ability to pass background checks and security clearances as required
BENEFITS
Fantastic opportunity to start or take the next step in your IT career
Work for an award-winning Fintech company
Excellent salary package for the right candidate
Innovative and collaborative team environment
Hours of work?
This position is located in our Hawthorn headquarters and requires on-site presence. Our operational hours run from 6 am to 10 pm every day, including public holidays. The role operates on a rotating schedule, planned three months in advance. Shifts generally fall within these time frames: 6 am to 3 pm, 8:30 am to 5:30 pm, 11 am to 8 pm, and 1 pm to 10 pm.
HOW TO APPLY
Come and join us!
Click APPLY and launch your career with Quest!
Just so you know - Candidates must have unrestricted Australian work rights - no visa sponsorship is available for this position.
Just so you know – only successful applicants will be contacted.
Just so you know - this role is an in-office role working from our headquarters in Hawthorn.
Just so you know - we are open 365 days a year from 6 am - 10 pm and this role works a rotating roster (provided three months in advance)
No Agencies.