Helpdesk Support

Key Resposibilities

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing system

• Troubleshoot and resolve hardware, software, and network issues

• Escalate complex problems to second or third-level support as needed

• Maintain accurate documentation of incidents, service requests, and resolutions

• Continuously monitor network, servers, applications, and infrastructure using monitoring tools

• Respond to alerts and incidents to ensure system uptime and service availability.

• Coordinate with clients and support teams to address outages and performance issues.

• Generate and distribute incident and performance reports as required.

• Perform routine system maintenance, updates, and backups.

• Assist with IT asset management and inventory tracking.

• Support onboarding and offboarding processes (e.g., account setup, equipment provisioning).

• Ensure compliance with IT policies, procedures, and SLAs.

Requirements

• Minimum Diploma or Degree in Information Technology, Computer Science or a related field.

• Fresh graduates are welcome to apply. Candidates with 1-2 years experience in IT Support, Service Desk, or NOC Operations will have an added advantage

• Strong analytical and troubleshooting skills

• Excellent communication and interpersonal skills. Proficient in Mandarin will be an added advantage

• Ability to work in shifts, including nights, weekends and holidays (24/7 support environment)

• Willingness to work overtime when required

• Team player with a customer-oriented mindset and attention to details

Perks and Benefits

• Medical Benefits

• Company Group Insurance

• Travel Allowances

• Overtime Compensation & Replacement Leaves

• Training & Career Advancement Opportunities

• Employee Personal Certification Programme

• Staff Recreation Activities

• Long Service Award