Helpdesk Support / IT Support Engineer (Financial Sector)

Job Responsibilities:

• Provide Level 1-2 desktop and deskside support for Windows, M365, and mobile devices.

• Proactively monitor bank network performance, servers, and security infrastructure.

• Configure, install, and maintain computers, peripherals, and software applications.

• Identify and resolve network, hardware, and application issues, escalating to vendors or senior management when necessary.

• Maintain secure, updated IT environments and ensure data protection.

• Set up, deploy, and maintain user accounts, workstations, and laptops.

Requirements:

• Diploma or above in Computer Science or IT equivalent

• 1-2 years of experience in IT Helpdesk support

• Willing and capable to learn new technology

• Good interpersonal skills and can-do service attitude.

• Proactive attitude on problem-solving

• Good command of spoken & written English and Chinese. Mandarin is an advantage

• Immediately available is preferred

Working Location

• Central/ HK Island/ Kowloon Bay

Working Hour

• 9am- 6pm, Mon-Fri