Helpdesk Support (Level 1)
Posted Updated
Description
RESPONSIBILITIES
Respond to IT-related queries from vessel or office users via phone, email, or chat.
Provide first-level troubleshooting for hardware, software, and network issues.
Log incidents and escalate unresolved issues to Level 2 support.
Track support tickets and ensure timely resolution or follow-up.
Assist in onboarding new users and maintaining access controls.
QUALIFICATIONS
Bachelor’s degree in IT or related field.
At least 1 year of experience in a technical support role.
Strong communication and customer service skills.