Helpdesk Support Officer
Posted Updated 1
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Summary
Provides day-to-day IT helpdesk support in Singapore: installing and configuring Windows and macOS on Dell, Lenovo, HP and Apple devices, supporting Microsoft 365 and third-party software, and logging and resolving ITSM tickets within SLA.
Job Description
The Services required are set out as follows:
Technical support for notebooks and desktops (Dell, Lenovo, HP
and Apple Devices).
• Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.
- Install Configure and support Microsoft 365 software and Services.
- Install, configure and support 3rd party software.
• Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.
• Submit ITSM tickets for all support tasks.