Helpdesk Support

Helpdesk Support Location: Nashville, TN Salary Range: $55k to $69k Job Summary The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Key Responsibilities Respond to customer inquirie…