Helpdesk Support Specialist – Digital Advertising | Ticketing

Salary: ₱28,000 – ₱32,000 per month

Job Description

We are looking for Helpdesk Support Specialists to provide customer and platform support through ticketing and CRM channels.

This role is ideal for candidates with 1–2 years of customer or technical support experience who are interested in developing their expertise in digital advertising, online platforms, and customer support operations.

You will assist customers with account, billing, payment, compliance, and platform-related concerns while ensuring accurate documentation and timely resolution.

Responsibilities

• Handle customer inquiries and concerns primarily through ticketing and CRM systems.

• Provide accurate and timely assistance for account, platform, billing, payment, and compliance-related concerns.

• Troubleshoot basic customer issues and determine the appropriate resolution or escalation path.

• Assist customers with concerns related to digital advertising platforms.

• Navigate multiple systems and manage multiple cases while maintaining accuracy.

• Document customer interactions, troubleshooting steps, and resolutions accurately.

• Escalate complex or unresolved concerns to the appropriate support teams.

• Follow established processes, policies, and compliance requirements.

• Maintain required quality, productivity, response time, and customer satisfaction metrics.

• Deliver a professional and customer-focused support experience.

Qualifications

• Bachelor's degree or equivalent experience in Business, Marketing, Communications, Information Technology, or a related field.

• 1–2 years of experience in customer support, technical support, or a BPO environment.

• Strong understanding of basic digital advertising concepts.

• Familiarity with TikTok Ads, Meta Ads, or Google Ads is highly preferred.

• Excellent written and verbal English communication skills.

• Experience handling billing, payment, or compliance-related inquiries is an advantage.

• Familiarity with ticketing and CRM systems.

• Strong multitasking and organizational skills.

• Detail-oriented with good analytical and problem-solving abilities.

• Customer-focused with strong interpersonal skills.

• Comfortable working with defined KPIs and performance targets.

• Willing to work onsite in Bridgetowne, Quezon City.

• Willing to work on a shifting schedule, predominantly on the graveyard shift.

• Multilingual proficiency is an advantage.

Why Join Us?

Build your career in a growing digital advertising support environment while gaining hands-on experience with leading advertising platforms and customer support technologies.

If you have strong communication skills, enjoy solving customer concerns, and want to develop your career in digital advertising support, apply now.