Helpdesk Support Specialist III with Security Clearance
Summary
Provide advanced Tier 2/3 IT support, troubleshooting complex system issues and escalated tickets for a government-focused cybersecurity environment.
Nakupuna Companies is seeking a Helpdesk Support Specialist III. The Helpdesk Support Specialist III provides advanced technical support and problem resolution for complex IT issues, serving as Tier 2 and/or Tier 3 support. This includes receiving escalated tickets from Tier 1 support while managing sophisticated technical challenges and system-level problems. Responsibilities The following reflects management's definition of essential functions for this position but does not restrict the tasks…