Helpdesk Support Specialist

Description IT Support Administrator Role Summary (Level 4) The IT Support Specialist (Intermediate) provides more advanced troubleshooting and independently resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives. Industry-Standard Responsibilities Provide Tier 2 support for escalated incidents requiring deeper technical analysis. Troubleshoot advanced desktop, net…