Helpdesk Support Specialists
Summary
Provides central helpdesk support for a government GEOINT program at Fort Gordon, GA — resolving hardware, OS, application, and connectivity issues hands-on and remotely, troubleshooting GEOINT tools like SOCET GXP, documenting in JIRA, and covering 24/7 on-call. Requires a final TS/SCI clearance plus ITIL Foundation and CompTIA Security+ certifications.
Helpdesk Support Specialist GEOINT
Fort Gordon, GA • On-site • 3 Openings
Clearance: TS/SCI
Ascension Federal Services, Inc. (AFS) is seeking candidates to support a Scalable GEOINT program. Provide central helpdesk support to GEOINT users and coordinate incident resolution with field representatives across the enterprise.
Responsibilities
Resolve hardware, operating-system, application, and connectivity problems through hands-on and remote support.
Troubleshoot GEOINT tools, including SOCET GXP, and coordinate complex issues with engineers.
Document requests and resolutions in JIRA and coordinate repair actions with vendors.
Install equipment, software, cabling, and connections; maintain secure configurations and equipment accountability.
Participate in on-call coverage supporting the enterprise’s 24/7 helpdesk mission and two-hour response requirement.
Required qualifications
5+ years in user and field support; bachelor’s degree or equivalent experience. Extensive hands-on support experience and the ability to work independently on advanced user problems.
Required certifications: ITIL Foundation and CompTIA Security+.
Security and assignment requirements
Final Top Secret clearance required at start of work. This is a TS/SCI mission; SCI access is subject to customer requirements. Meet applicable cyber workforce certification and computing-environment training requirements before performance/privileged access.
On-site assignment; shift, weekend, on-call, and travel support may be required. Employment is contingent on contract award and position authorization.