Helpdesk & Support Staff Sidoarjo
Summary
First-line IT helpdesk support at PT Agrinesia's Sidoarjo office: answers user requests via phone, email, chat, or in person and diagnoses hardware, software, printer, and network issues on Windows systems, following up with users until problems are resolved.
Job Description :
Respond to requests for technical assistance via phone, email, chat, or in person
Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and network issues
Provide excellent customer service by ensuring users feel supported and listened to
Follow up with users to ensure issues have been resolved satisfactorily
Qualification :
Fresh Graduate (S1) or Min. 1 Year experience
Familiar with network and windows troubleshooting
Demonstrating a proactive and solution-oriented mindset
Willing to work overtime and on national holiday