Helpdesk Support
Summary
Helpdesk/customer support role in West Jakarta: answering questions about the company's products or services, handling complaints, troubleshooting technical issues, maintaining hardware and networks, and providing onsite customer training. Requires mastery of operating systems, networks, and computer programs, including virus/malware handling.
About the role
A customer support and technical support role involving answering questions about company products or services, handling customer complaints, and resolving technical issues.
Key responsibilities
Answering questions about company's products or services
Handling customer complaints
Resolving issues and troubleshooting technical problems
Ensuring end-products meet customer expectations
Processing orders and transactions
Providing onsite training to customers
Maintenance or trouble fixing hardware & network
About you
Mastery of computer operating systems and networks
Mastery of computer programs
Handling of virus and malware
Good analytical & problem solving skills
Quick, communicative and persistent
Empathetic
Willing to work extra time to cater to customer needs