Helpdesk Support
Description
Job Details:
• Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests.
• Provides immediate assistance and problem resolution, whenever possible for service inquiries concerning utilization and information regarding all computer systems applications,
• telephony and paging systems, personal computers and mobile devices.
• Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages.
• Experience with Windows 7 and Office 2010 required; Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required.
Kushal kumar
IT Recruiter
US Tech Solutions
Phone No. #201-932-1539