Helpdesk Team Manager
Job Title - Helpdesk Team Manager
Job Overview
The Team Manager is responsible for leading the Mitie Helpdesk Operation, ensuring the effective and efficient delivery of creating work orders, providing accurate updates and overall customer service. The role supports the wider service strategy by driving customer service excellence, operational performance, and financial targets.
Key Responsibilities
Team Leadership & PerformanceManage a designated team, ensuring all duties are completed to a high standard.Act as a professional role model, promoting best practice and high customer service standards.Carry out operator quality assessments and provide coaching, feedback, training and development support.Identify training needs and performance improvement opportunities.Manage team productivity, quality, attendance, and overall performance.
Operational DeliveryEnsure effective delivery of job creation, providing the customer with accurate updates and...
Job Overview
The Team Manager is responsible for leading the Mitie Helpdesk Operation, ensuring the effective and efficient delivery of creating work orders, providing accurate updates and overall customer service. The role supports the wider service strategy by driving customer service excellence, operational performance, and financial targets.
Key Responsibilities
Team Leadership & PerformanceManage a designated team, ensuring all duties are completed to a high standard.Act as a professional role model, promoting best practice and high customer service standards.Carry out operator quality assessments and provide coaching, feedback, training and development support.Identify training needs and performance improvement opportunities.Manage team productivity, quality, attendance, and overall performance.
Operational DeliveryEnsure effective delivery of job creation, providing the customer with accurate updates and...