Helpdesk - Tech support - Remote

NTT DATA, Inc. currently seeks a Technical Support Helpdesk to join our team.

This is a 100% REMOTE position.

Job Description:

We are seeking a Technical Support Helpdesk to join our healthcare team and provide exceptional support to our customers. This role involves providing comprehensive support for healthcare patient portal applications and offering technical assistance to our healthcare customers. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes.

All candidates must demonstrate shift flexibility. This includes night, weekends, and holiday work as required. Schedule adjustments may be made based on client and business needs or training requirements. Additionally, overtime may be required depending on business demands.

Day to Day Job Duties: The support is for all contact types including phone, email, chat, and self-service. This is a call center environment in which we support our customers 24x7x365. These contacts may include, but are not limited to, workflow issues, application errors, access problems, and functionality concerns. Provide professional and high-quality customer service to our customers through adherence to scripts, workflows and compliance with corporate policies and procedures.

Job Responsibilities Include:

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Requirements:

• Availability to work 45 hours per week
• Interest in working on Morning/Afternoon/Night shifts
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service

Preferred Skills:

• Experience in a call center environment
• Demonstrate a service philosophy in all interactions with clinicians and colleagues
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Strong listening capabilities to fully understand caller's needs / requests
• Exceptional ability to work optimally in a fast-paced environment

We Offer:

• Competitive base salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• Savings Funds - 13% of base salary
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company