Helpdesk Technician 3
Summary
Provide client-facing IT support, troubleshoot Microsoft apps and cloud services, and maintain network infrastructure in a managed service provider environment.
What do we offer YOU?
- Very competitive compensation package
- Annual fully paid training for continuing education
- Collaborative team environment
- Entrepreneurial work environment
- Career Growth with an active mentorship program to help guide your advancement as an IT Professional
- Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more
- 401k with a generous employer match
Who are YOU?
We are seeking an experienced Helpdesk Support Professional with 4–6 years of experience in a Managed Service Provider (MSP) environment. This role is ideal for someone who enjoys working directly with clients, solving a wide range of technical issues, and collaborating with a dynamic, team-oriented group.
This position is based in our office and involves frequent communication with clients. Strong interpersonal and communication skills are essential, as you will serve as a trusted point of contact for technical support.
What does your day/week look like?
- Provide technical support for Microsoft core business applications, cloud services, and virtual environments
- Perform remote troubleshooting of workstations, servers, and network infrastructure
- Manage and support disaster recovery (DR) and business continuity solutions
- Configure, maintain, and troubleshoot networking equipment, including WAN/LAN connectivity, routers, firewalls, and security systems
- Implement and support remote access solutions such as VPN, Terminal Services, and Citrix
- Maintain accurate documentation of hardware, software, processes, and standard operating procedures (SOPs)
- Communicate effectively with clients to provide updates on incident status, upcoming changes, and scheduled outages